Domestic (USA) Return Policy
Skin Type Solutions will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. Items marked as Final Sale are not eligible for returns or exchanges. We reserve the right to deny a return or issue a store credit for any reason.
We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.
A printable Return/Exchange form will be provided, and the credit will be issued to your original payment method. If your original payment method is no longer valid or has passed its expiration date, we are only able to issue a refund in the form of a store credit. Please allow up to two weeks for the return to be processed. Any original shipping fees are non-refundable. We are not responsible for return packages that may be lost or damaged in transit; we recommend you retain your shipping receipt for proof.
If you have any questions about your order or your skin type regimen, please do not hesitate to contact us. Click for Support or email us support@skintypesolutions.com and we will do our best to assist you.
Skin Type Solutions reserves the right to change and update this return policy at any time.
Returning Your Product:
- Contact Customer Service at support or email us support@skintypesolutions.com
- Once authorized, you will be sent a return label by email
- Ship your return using the pre-addressed shipping label
You will receive an email confirmation once your return or exchange has been processed. Please allow up to two weeks for the return to be processed.
International Return Policy
International orders are generally considered final and non-returnable. Exceptions, if any, are subject to our discretion and will be outlined in this section. The process for returns, if applicable, including conditions and procedures, will be detailed here. Skin Type Solutions uses Shopify Markets Pro for all international shipping through DHL. Transit times maybe vary. Please allow an additional 1-2 business days for handling. Any customs fees, duties, taxes, shipping costs, return shipping costs, handling or any other fees other than the product cost will not be refunded in the event that an international return is accepted.
Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in sellable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.
All returns are subject to validation and approval by Skin Type Solutions. Skin Type Solutions reserves the right to limit or refuse a return. If a return is received in the following condition, Skin Type Solutions will not accept it and/or a fee may apply:
- Order is refused upon delivery. Refusal of an order upon delivery is not an approved return and will be refused. If it's accepted by our warehouse, a $15 fee will apply and be deducted from your refund.
- Order is returned with "Return to Sender" notice. Writing Return to Sender is not an acceptable way to return an order. If it is accepted by our a warehouse, a $15 fee will apply. This fee will be deducted from your refund.
- Returned item is not securely packaged for transit. Items not properly secured to prevent damage in transit are subject to a $15 fee. Please use original packaging materials or a sturdy box with proper packing. Padded envelopes will be accepted as goods are often damaged.
- Returned item is damaged in transit. Return items damaged in transit will not be accepted for return or exchange. Please insure your return with the carrier.
- Proper return label or RMA no on outside of box. Returns without RMA number will not be accepted. If accepted, a fee of $15 will be assessed on the return and deducted from any refund.
Pre-Paid shipping labels will be provided only for those who receive incorrect or damaged items.
All customers are responsible for their own return shipment charges. If an item is purchased in error, we cannot be responsible for the return shipment charges. We highly recommend using a shipping service with a tracking number and insurance. We cannot be responsible for lost packages without proof of delivery.
Returns require 5-7 business days to process once received by our Returns Department.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. Please contact us at support@skintypesolutions.com right away to remedy the problem.
What should I do if my order is broken or damaged?
Although we take care to prevent any damage to your goods during transit it is possible problems may arise. Please accept our apologies if you have received a damaged item. Contact us immediately at support@skintypesolutions.com and we will remedy the problem. Please attach any pictures you have of the damage to the message.
Current Version: 03/18/2025
