Terms & Conditions

Acceptance of Agreement: Your access to and use of our website (the 'Site') is subject to the following terms and conditions which may be updated by us from time to time without notice to you. You may review the most current version of the terms and conditions at any time at https://skintypesolutions.com/terms as well as the Site's posted privacy policy. By accessing and browsing the Site, you accept and agree to, without limitation or qualification, the terms and conditions, privacy policy, and acknowledge that any other agreements between you are superseded and of no force or effect with respect to your access and use of the Site.

Individual Assertion: By placing an order on our website, you irrevocably waive any right you may have to join claims with those of others in the form of a class action or similar procedural device. Any claims relating to your usage of our website or product must be asserted individually.

Shipping: Your order will be processed within about 2 business day. We will use USPS or UPS mail with tracking. Shipping time is based on the selected shipping method when you place your order. If you experience delays in the delivery of your product, you may contact our customer care department at customerservice@skintypesolutions.com to receive a extension of your plan offer.

Pre Authorization Charges: We may obtain a "pre authorization" inquiry to your card to ensure funds are available to pay for the product you have selected. This charge may affect your card or account balance and can result in overdraft fee's should your account not have funds to cover the full cost of the product. We will not be responsible to reimburse you for these fee's if charged by your bank or card issuer. Our pre authorization charge is never settled and typically l is removed after 4 days by your card issuer automatically.

Monthly Shipment: We offer the option to have product(s) auto shipped to you each month, you can enable this service by selecting the desired auto-ship option when adding the product to your cart to cancel .

Cancellation Info: Unless you contact our customer care department at support@skintypesolutions.com to cancel your monthly subscription, you will continue to receive product every month and be billed the full price for it. Your request for cancellation, whether by phone or e-mail, will be processed immediately; however, you will be responsible for payment of any product that has either already been shipped to you or that has already been delivered to you at the time of your cancellation. If you are trying to cancel outside of the customer care hours of operation you may submit a request of cancellation by e-mail to customerservice@skintypesolutions.com. All cancellation requests whether by email or by phone should receive a cancellation number and an email stating your subscription has been cancelled. You must keep this cancellation number or email for your records that you have been cancelled.

Domestic (USA) Return Policy
Skin Type Solutions will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. Items marked as Final Sale are not eligible for returns or exchanges. We reserve the right to deny a return or issue a store credit for any reason.

We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.

A printable Return/Exchange form will be provided, and the credit will be issued to your original payment method. If your original payment method is no longer valid or has passed its expiration date, we are only able to issue a refund in the form of a store credit. Please allow up to two weeks for the return to be processed. Any original shipping fees are non-refundable. We are not responsible for return packages that may be lost or damaged in transit; we recommend you retain your shipping receipt for proof.

If you have any questions about your order or your skin type regimen, please do not hesitate to contact us. Click for Support or email us support@skintypesolutions.com and we will do our best to assist you.

Skin Type Solutions reserves the right to change and update this return policy at any time.

Did Not Receive / Lost Package: All products are expected to be received within the selected shipping time. If you do not receive the product after 5 business days of expected delivery please contact customer support at support@skintypesolutions.com. All orders are shipped with delivery confirmation, if the order is shown as delivered we are to believe it has been delivered unless you call to state otherwise. There may be times when shipments are delayed a few extra days.

Awareness and Compliance: We make sure all customers are aware of the terms and conditions of this offer. We have consulted with our legal team who conducted a compliance review of our website and product and were told we were in compliance with all applicable laws and guidelines.

Reversals and Chargebacks: We consider Chargebacks and reversals as potential cases of fraudulent use of our services and/or theft of services, and will be treated as such. We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against Skin Type Solutions if there is fraudulent use and or theft of services.

Your Registration Obligations: In consideration of your use of the Services and Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being the 'Registration Data') and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your access and refuse any and all current or future use of the Service (or any portion thereof).

Privacy Policy: The registration data and certain other information about you is subject to our Privacy policy. Please review the full privacy policy here

No Medical Advice: The Site does not provide medical advice and is not engaged in rendering medical or professional services or advice, and the information provided on the Site is not intended to replace medical advice offered by a health care provider. We strongly recommend that you promptly consult a physician or professional health care provider prior to use of any product. Neither the product nor the ingredients in the product have been approved or endorsed by the FDA or any regulatory agency for treatment of obesity or to cause weight loss.

Product Information: The products advertised on this site have not been approved or cleared by a government regulatory body. You should not construe anything on the Site as a promotion or solicitation for any product or service or for the use of any product or service that is not authorized by the laws and regulations of the country where you are located, including the United States.

Exclusion of Warranty: While we use reasonable efforts to include accurate and up-to-date information in the Site, we no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in the content of the Site. Without limiting the foregoing, everything on the Site is provided to you 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

User Submissions: Any 'personally identifiable information' in electronic communications to the Site is governed by the Site's Privacy Policy which is posted on the site.

Links From Other Sites: We has not reviewed all of the sites linked to this Site and are not responsible for the content of any off-site pages or any other sites linked to the Site. We do not take any responsibility for any information or claims that were made by other websites and encourage you to alert us if a website is making false claims and linking to our site or product at customerservice@skintypesolutions.com

Governing Law: This agreement and its performance shall be governed by the laws of the state of Arizona, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, the state of Arizona, United States of America, in all questions and controversies arising out of your use of the Site and this Agreement. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of the Site must be brought within two (2) years from the date on which such claim or action arose or accrued.

Modification of Agreement: We may, at any time, revise the terms and conditions of this agreement governing use of the Site. If any terms and conditions contained in this Legal Notice are changed, the amended notice will be posted on the Site. You are bound by any such revisions and should, therefore, periodically review these terms and conditions.

INTERNATIONAL TERMS AND CONDITIONS

International Compliance Customers are responsible for verifying that their order complies with all laws and regulations of their respective countries. Our company is not liable for any items seized or confiscated by customs authorities. The customer acknowledges and agrees to bear all legal and regulatory responsibilities associated with their purchase.

Currency and Conversion Rates All transactions on our website are processed in [USD]. Customers are responsible for any currency conversion charges incurred. Shopify will facilitate this in some cases. Refunds, if applicable, will be processed in the same currency. We are not responsible for any loss due to currency fluctuation.

Delivery and Risk of Loss The risk of loss and title for items purchased pass to the buyer upon our delivery to the carrier. This policy indicates that responsibility for the goods transfers from our company to the customer at the point of carrier handover.

Limitation of Liability for International Use We are not liable for any indirect, incidental, special, or consequential damages resulting from the use of, or the inability to use, our website or products under laws outside of our governing jurisdiction.

Customs, Duties, and Additional Charges Customers are responsible for all duties, taxes, and customs clearance fees associated with their order. These additional costs are beyond our control and may vary by country.

Language of Agreement This agreement is conducted in English. Any translations provided are for convenience only. In the event of discrepancies or disputes, the English version of this agreement will take precedence.

International Returns Policy International orders are generally considered final and non-returnable. Exceptions, if any, are subject to our discretion and will be outlined in this section. The process for returns, if applicable, including conditions and procedures, will be detailed here. Skin Type Solutions uses Shopify Markets Pro for all international shipping through DHL. Transit times maybe vary. Please allow an additional 1-2 business days for handling. Any customs fees, duties, taxes, shipping costs, return shipping costs, handling or any other fees other than the product cost will not be refunded in the event that an international return is accepted.

Force Majeure We shall not be held responsible for the non-delivery or delayed delivery of products resulting from force majeure events including but not limited to natural disasters, wars, or customs delays.

Electronic Communications By using our website or sending emails to us, you consent to receive electronic communications from us. This includes order confirmations, notices, updates, and other types of information related to your use of our website.

Amendment to Terms We reserve the right to amend these terms and conditions at any time. All amendments will be posted on our website and, where feasible, notified to you via email. Your continued use of our website after such amendments will constitute your acceptance of the new terms.

Promotional Electronic Gift Card Policy

At Skin Type Solutions, we love to reward our customers with special promotions, including promotional electronic gift cards with qualifying purchases. Please review the following policy regarding the use and terms of promotional electronic gift cards:

1. Eligibility for Promotional Electronic Gift Cards:
   - Promotional electronic gift cards are offered as a complimentary gift with qualifying purchases as specified in the promotional details.
   - Customers must complete a qualifying purchase to receive a promotional electronic gift card.
   - STS+ members using personal discount codes are not eligible to receive promotional electronic gift cards.

2. Expiration of Promotional Electronic Gift Cards:
   - All promotional electronic gift cards expire 90 days from the date of receipt.
   - The expiration date will be clearly stated in the email containing the electronic gift card. Please ensure to use your electronic gift card before this date, as expired cards cannot be reissued or extended.

3. Returns and Cancellations:
   - If an order that qualified for a promotional electronic gift card is returned in whole or in part, the electronic gift card will be cancelled. 
   - If the promotional electronic gift card has already been used, the value of the card will be deducted from the refund amount.

4. Usage of Promotional Electronic Gift Cards:
   - Promotional electronic gift cards can be used towards the purchase of products on the Skin Type Solutions website.
   - They cannot be redeemed for cash or used to purchase other gift cards.
   - Only one promotional electronic gift card can be used per transaction unless otherwise specified.

5. General Terms:
   - Promotional electronic gift cards are non-transferable and can only be used by the recipient.
   - Promotional electronic gift cards are only valid for use on the Skin Type Solutions website and are not applicable to any in-store purchases, if applicable.
   - Skin Type Solutions reserves the right to modify or cancel this promotional electronic gift card offer at any time, including adjusting the expiration period, eligibility criteria, and other terms.

By participating in our promotional electronic gift card offer, you agree to these terms and conditions. If you have any questions about our promotional electronic gift cards, please contact our customer service team at support@skintypesolutions.com.

 

Discount and Promo Restrictions

Discount codes, promo codes and reward codes cannot be combined. In order to maintain low prices, free shipping and free samples on all orders, we can only allow for one promotional code per order.

Discount codes are not eligible on sale items.

Many of our brand partners do not allow discounting. When we work with our brand partners, we usually try to offer you an exclusive deal, whether that's a free gift with purchase, bonus samples or rewards. Here is a list of current brands that do not allow discounting: SkinCeuticals, Defenage, Plated, EltaMD, PCA Skin, Jan Marini, Sente, SkinMedica. This is subject to change without notice.

 

Thank you for shopping with Skin Type Solutions!

Updated: 11/13/2024