Frequently asked questions
Discount codes, promo codes and reward codes cannot be combined. In order to maintain low prices, free shipping and free samples on all orders, we can only allow for one promotional code per order.
Discount codes are not eligible on sale items.
We work with our brand partners to offer you exclusive deals like discounts, gift with purchase, bonus samples or rewards. While most of our brands participate in promotional discounting, some do not. Here is a current list of brands that do participate in promotional discounting and sitewide coupon codes do not apply: SkinCeuticals, Defenage, Jan Marini, Sente, SkinMedica. This is subject to change without notice.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers may be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Please refer here for our full return policy and procedure.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Orders shipped to the western U.S. can be expected within 5-8 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. Please note free shipping does not include weekends and holidays. For quicker delivery, next day shipping service is available. All delivery times are estimates. The total time needed to deliver your package may be longer. Skin Type Solutions is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.